I just ordered a subscription for upgrading my service but my 
account has not been upgraded. Why?

The upgrading of accounts relies on IPN (Instant Payment 
Notification), for the service to function.  If your account does 
not reflect the upgrade immediately after the transaction has 
occurred and you are sent back to AlexaSurf.net, this 
usually means that you paid with 
an e-Check or equivalent.  In order for the transaction to be 
immediately processed, you need to make sure your account 
 has a credit card registered with 
them or that the funds are in your account so that the 
payment can be instantly transferred.  If this is not the 
situation, please contact the HelpDesk and we will try to 
resolve the problem as soon as possible.